UPDATE: As of around 2:30 PM NST, the customisation issues remain, and the Neopian Pound has also been taken offline (adoptions and transfers), presumably to prevent issues from nefarious users trying to pawn off their "fake" UCs.
We apologise for the inconvenience. The Neopian Pound is temporarily closed. It seems that a lorry filled with vats of invisible paint colouring has flipped over behind the pound and it's affected our Neopets. Our staff is busy washing them off and hope to put them back up exactly as they were before as soon as we can.
Error: User to user trades are temporarily disabled.
UPDATE: As of around 1:30 PM NST, it appears that the site is back to snappy load times on a consistent basis. However, there appear to be some lingering issues with Neopets not showing up with their proper customisations (or still showing as UC).
On a possibly related note, pet lookups are now showing a static preview of Neopets—we'll make an additional post later if there are more beta release notes to share!
This morning has brought a variety of customisation glitches to Neopets, it's not just you!
- Converted Pets that have compatible Unconverted versions are appearing as Unconverted.
- Unconverted Pets are appearing as Converted.
- Most other pets are appearing as 'naked', without any customisation items including paint brush items.
The latter two glitches appear to come and go, and are not affecting everyone.
Whilst this glitch is likely temporary, for the time being we would advise avoiding customising your pets in case it breaks other things further down the line. You may also wish to be wary around pet trading currently, especially around UC pets, as they may not be what they appear to be while the glitch is ongoing.
Earlier this morning many pet-based activities like Faerie Quests and the Battledome were also inoperable, but these are now functioning normally again.